Understanding IESCO Tariff: A Comprehensive Guide

A Tariff refers to the rates, charges, terms, and conditions for the generation, transmission, interconnection, and distribution of electric power by IESCO (Islamabad Electric Supply Company). These charges are applied to consumers based on approval by NEPRA (National Electric Power Regulatory Authority) and are notified by the Government of Pakistan. IESCO only charges consumers tariffs approved by these authorities.

Availability of Schedule of Tariff:

Understanding Meter Reading and Billing for IESCO Customers: A Complete Guide

Meter reading of all the consumers of IESCO is carried out on a routine basis each month to record the consumption of energy consumed by each consumer during a given period (billing cycle/billing month). The meter reading is generally taken/recorded by the concerned staff of IESCO. For the purpose, the consumers of each sub-division are divided into a number of batches and sub-batches. The meter reading program is prepared in such a way that the meters of a batch are normally read on the same dates each month.

Meter readings for different types of connections are as follows:

How to Apply for a New Connection with IESCO: A Complete Guide

If you’re looking to apply for a new electricity connection with Islamabad Electric Supply Company (IESCO), this detailed guide will help you understand the steps, documentation requirements, and payment processes involved. Whether you’re a homeowner, tenant, or business, getting connected to a reliable energy source is crucial. By following the right procedures, you can ensure a smooth experience in securing your IESCO electricity connection.

General Information about IESCO New Connections:

Temporary Connection & Relocation of Distribution Facility

Electric power is crucial for modern construction and events, whether it’s a building project, a festival, or industrial testing. IESCO provides temporary electricity connections and offers distribution facility relocation services for public improvements or personal convenience. This guide outlines the steps and requirements for acquiring these services through IESCO.

Requirements for Temporary Connection

DISCONNECTION AND RECONNECTION

A premises is liable to be disconnected on the following grounds:

- Consumer is a defaulter in making payments of the electricity bill(s);
- Consumer is involved in theft of electricity;
- Consumer illegally reconnects his electricity connection;
- Consumer has extended his load beyond the sanctioned load;
- Consumer has made a request for disconnection;
- Consumer is involved in misuse of tariff or using electricity for purpose other than for which the connection was sanctioned, as explained at Clause 7.5.1;
- Consumer has not submitted fresh bank guarantee within 30 days of expiry of the previous bank guarantee.

Effecient Use and Conservation of Electric Power

The use of present day technology boosts the efficiency of energy systems — such as the super-efficient compact fluorescent lamps (CFL), Light Emitting Diodes (LEDs) bulbs, etc. These bulbs yield pleasing light as a conventional incandescent lamps while consuming less electricity. There are many other proven ways to maintain and operate energy systems to save energy costs all the time, many of which are at low or no cost discussed below:

• Turn off lights when not needed.
• Remove unneeded light bulbs.
• When replacing bulbs, use lower wattage or more efficient ones.

Consumer Complaints

Complaints in respect of new connections, meter reading and billing, electric supply failures and other matters relating to supply of electric power services shall be handled by DISCO expeditiously.

In order to redress consumer complaints, Consumer Services Centers shall be approached for all types of complaints to be lodged by the consumers. Additionally, One Window Operations are established in DISCO offices wherein all types of complaints are received from the consumers who are given acknowledgement of the same with definite dates for their replies according to the time frame for handling and redressal of such complaints.

DISCO shall handle a complaint in accordance with the procedure as laid down hereunder.

RIGHTS AND OBLIGATIONS VIS-A-VIS CONSUMER AND DISCO

A duly authorized employee of DISCO (DISCO to insert its name) shall be entitled at all reasonable times, and on informing the occupier of his intention after giving a notice of clear 24 hours (However, no notice is required for conducting raid in case of theft/illegal abstraction of electricity), to enter the premises to which energy is or has been, or is to be supplied by DISCO (DISCO to insert its name), for the purpose of:

• Examining, inspecting and testing the electric supply lines, meters, maximum demand indicators or other measuring apparatus, electric wires, fittings, works or an apparatus for the supply or use of energy, whether belonging to DISCO (DISCO to insert its name) or to the Consumer, or.