Meter Reading and Billing
Meter reading of all the consumers of IESCO is carried out on a routine basis each month to record the consumption of energy consumed by each consumer during a given period (billing cycle/billing month). The meter reading is generally taken/recorded by the concerned staff of IESCO. For the purpose, the consumers of each sub-division are divided into a number of batches and sub-batches. The meter reading program is prepared in such a way that the meters of a batch are normally read on the same dates each month.
To easily access your IESCO bill online, you can check it using your reference number or customer ID at iescobillonline.org.pk.
Meter readings for different types of connections are as follows:
Meter Reader: Handles connections up to 20 kW.
Meter Reading Section Supervisor/LS: For connections between 20 kW to 40 kW.
SDO/AM(O): Responsible for readings above 40 kW but less than 500 kW.
XEN/DM(O): For 500 kW and above.
Snapshots of meter readings for all consumer categories are mandatory. These readings are taken through mobile snapshots or handheld units to ensure accuracy. The snapshots, including those for Net Metering (where applicable), showing both import and export units, are printed on your electricity bill. IESCO ensures that the snapshots are available for up to twelve months to settle any billing disputes raised by a consumer.
To check your IESCO bill online, you can visit iescobillonline.org.pk for a simple and quick solution.
Meter Readers also report irregularities or discrepancies in the metering system while taking readings. These are noted in the reading book/discrepancy book, or through other appropriate methods. The concerned officer will take necessary action to rectify any such discrepancies.
If IESCO cannot take the actual meter reading due to unforeseen circumstances, the consumer may provide a meter reading snapshot to IESCO for accurate billing. Alternatively, IESCO may issue a provisional bill based on average consumption from the same month(s) in the previous year or the average of the past eleven months, whichever is lower. Upon normalization of the situation, the actual reading will be billed, including any slab benefit as applicable.
Ensuring Correct Meter Reading through Percentage Checking
To maintain the accuracy of meter readings, percentage checks are conducted on readings recorded by officials. This ensures accurate billing and reduces errors.
Line Superintendent Incharge: Conducts checks on 5% of general supply and 15% of industrial connections.
Meter Reading Section Supervisor: Ensures 15% of industrial and agricultural tube well consumers are checked.
SDO/AM (O): Physically checks at least 2% of industrial, commercial, and agricultural connections up to 40 kW each month.
For more information on IESCO billing and meter readings, you can easily check your bill at iescobillonline.org.pk.
AMR (Automated Meter Reading)
IESCO has created a separate batch for connections with AMR systems installed. Billing for these consumers is carried out remotely as per the schedule. Consumers with AMR systems can also check their bill online through our platform iescobillonline.org.pk.
Electricity Bill
| INFORMATION | DESCRIPTION |
| Billing Month | The month for which bill is being issued. |
| Name and Address | The name and address of the consumer. |
| Reference No. | A dedicated number allotted to a consumer for identification. |
| Tariff | The applicable rates and charges approved by NEPRA for the category of connection. |
| Load | The load sanctioned for the connection. |
| Meter No, | Billing meter, Net Metering |
| Date of connection | The date on which the meter was installed |
| Reading Date | The date on which the meter reading is taken. |
| Issue Date | The date on which bill is issued to the consumer. |
| Due Date | The date by which amount of the bill is to be paid. However, if the due date falls on a holiday, the due date shall be the next working day. |
| Present meter reading | The meter reading taken on the reading date |
| Previous meter reading | The meter reading taken on the previous month reading date |
| Exported/ Imported Units | In case of Net Metering |
| Snap shots | The snap shot of present meter reading, peak/off peak including exported meter reading in case of net metering facility. In case of MCO, the snapshot of final reading of the previous meter shall also be printed. |
| Total units Cos | The units consumed during a Billing Period or average consumption in case of defective meter. |
| Billing History | Details of billing by DISCO (DISCO to insert its name) and payment by the consumer for the period of 12 months. |
| Total cost of Electricity | The cost as per applicable tariff of total units consumed or average consumption in case of defective meter. |
| Installments | Any amount to be paid as per installments allowed by the Competent Officer |
| GST | The General Sales Tax levied by the Government of Pakistan |
| Amount Payable within due date | Total current amount of all the payment items as mentioned in the bill including arrears amount, if any |
| Deferred Amount Arrears | Amount deferred by DISCO (DISCO to insert its name) |
| Arrears | Unpaid amount of the bill |
| Late Payment Surcharge (LPS) Amount Payable after due date | The amount levied on account of non-payment of bill within due date Total of amount payable within due date including |
| Variable Charges Billing Demand ED | As defined in Tariff Terms & Conditions As defined in Tariff Terms & Conditions. Electricity Duty levied by the Provincial Government. Fuel Price Adjustment(FPA), Quarterly tariff adjustment (QTA), Financing |
| Other Charges | Cost (FC) surcharge , Annual Distribution Margin Component (ADMC) ,PTV Fee, Withholding Tax, any other charge/surcharge levied by the Federal Government etc. |
| Payment of Bills | Banks and other Financial Institutions where the bills can be paid. |
| Other particulars | Name and address of consumer, name of division/sub-division/feeder, contact number for Complaint , Contact number of XEN/SDO |
| Address | Addresses of concerned sub-division, NEPRA head office /regional office, Electric Inspector/Provisional office of Inspection |
Bills Distribution
The Bill Distributor delivers the bills to the consumer’s premises within a day of receiving them. Consumers can also download their electricity bills or make payments through IESCO’s official website. In addition, you can easily access IESCO’s bill check service on iescobillonline.org.pk.
Payment of Electricity Bills
Electricity bills can be paid at commercial bank branches and post offices of the respective city/district where the connection exists. Consumers also have the option to make payments via ATMs, credit cards, or online banking. NADRA KIOSKs are also authorized to collect electricity bill payments.
To avoid late payment surcharges (LPS), it is essential for consumers to pay their bills before the due date. Consumers can also deposit payments through crossed cheques, pay orders, or bank drafts at their Revenue Office or designated bank branches. It’s advisable to deposit cheques at least three days before the due date to ensure timely processing.
Want to check your IESCO bill online? Visit iescobillonline.org.pk for a quick and convenient way to view your latest bill.
Extension of Due Date for Payment and Installments of Electricity Bills:
| Competent Officer | Extension of due date for payment of bills | Installments of Bills |
| SDO/AM(O) RO/AM(CS) | maximum 03 days for bills up to Rs. 50,000/- | – 03 monthly installments for amount of bill up to Rs. 50,000/- |
| XEN/DM(O) | maximum 03 days for bills up to Rs. 200,000/- | 3 monthly installments for amount of bill up to Rs. 200,000/- |
| SE/Manager (0) | maximum 05 days for bills up to Rs. 500,000/- | 04 monthly installments for amount of bill up to Rs. 500,000/- |
| Director Commercial | maximum 05 days for bills up to Rs. 1000,000/- | 05 monthly installments for amount of bill up to Rs. 1000,000/- |
| CSD | maximum 08 days for bills up to Rs. 20 Million | 12 monthly installments for amount of bill up to Rs. 20 Million/- |
| CEO | maximum 10 days for all amount | full powers for all amount |
| Competent Officer | Extension of due date for payment of bills | Installments of Bills |
| SDO/AM(O) RO/AM(CS) | maximum 03 days for bills up to Rs. 50,000/- | – 03 monthly installments for amount of bill up to Rs. 50,000/- |
| XEN/DM(O) | maximum 03 days for bills up to Rs. 200,000/- | 3 monthly installments for amount of bill up to Rs. 200,000/- |
| SE/Manager (0) | maximum 05 days for bills up to Rs. 500,000/- | 04 monthly installments for amount of bill up to Rs. 500,000/- |
| Director Commercial | maximum 05 days for bills up to Rs. 1000,000/- | 05 monthly installments for amount of bill up to Rs. 1000,000/- |
| CSD | maximum 08 days for bills up to Rs. 20 Million | 12 monthly installments for amount of bill up to Rs. 20 Million/- |
| CEO | maximum 10 days for all amount | full powers for all amount |