Meter reading of all the consumers of DISCO (DISCO to insert its name) is carried out on a routine basis each month to record the consumption of energy consumed by each consumer during a given period (billing cycle/billing month). The meter reading is generally taken/recorded by the concerned staff of DISCO (DISCO to insert its name). For the purpose; the consumers of each sub division are divided into a number of batches and sub- batches. The meter reading program shall be prepared in such a way that the meters of a batch are normally read on the same dates each month.
Meter readings of all types of connections are as under:
Taking snapshots of meter readings of all consumer categories is mandatory. Meter readings are taken through mobile snapshots/hand held units to ensure correct readings. The snapshots of meter reading including Net Metering facility wherever applicable showing import and export units are printed on electricity bill. DISCO (DISCO to insert its name) shall make available record of snapshots for twelve months for presenting before NEPRA, P01, Court of Law or any other competent forum if required for settlement of billing dispute, raised by any consumer
Meter Readers shall also check the irregularities/discrepancies in the metering system at the time of reading meters / taking snap shots and report the same in the reading book/discrepancy book or through any other appropriate method as per the practice. The concerned officer/official will take corrective action to rectify these discrepancies
If due to any force majeure it is not possible for DISCO (DISCO to insert its name) to take actual meter reading, the consumer may provide meter reading snap to DISCO (DISCO to insert its name) for carrying out actual billing or DISCO DISCO to insert its name) may issue a provisional bill on average basis i.e. consumption in corresponding month(s) of last year or average consumption of previous Eleven months whichever is lower. In such a case, bill along with a slab benefit will be issued as per actual meter reading upon normalization of the situation.
In order to ensure recording of correct meter reading, the percentage check over the readings already recorded by the officials will be carried out as under:
6.2.1 Line Superintendent Incharge:
Connection Type % Check
General Supply/General services: 5%
Industrial up to 20 kW load: 15%
Agriculture Tube wells: 15%
6.2.2 Meter Reading Section Supervisor:
Will exercise at least 15% check on Industrial and Agriculture Tube well Consumers having sanctioned load up to 20 kW and up to 20 number general supply/general service consumers per week, and report to the SDO/AM (0) any discrepancy noticed on the readings recorded by the Meter Reader(s) and Line Superintendent In-charge.
6.2.3 SDO/AM (0):
Will physically check at site readings of at least 2% of industrial, commercial and Agriculture Tube well connections with load up to 40 kW each month and at least 5 number other meters per day. Two meters to be checked should be those which the Meter Readers had read the previous day. I-Ic/she will initiate disciplinary action against the Meter Reader(s) who do not record correct meter reading as reported by LS Incharge/ Meter Reading Section Supervisor besides irregularities noticed by him.
6.2.4 Executive Engineer/Deputy Manager (Operation):
Will physically check at site at least 10% readings of meters of industrial, agricultural and commercial consumers having sanctioned load above 40 kW and up to 500 kW and at least 2 number other meters a day, one meter independently i.e. which has not been checked by the SDO/AM (0).
SE/Manager (0) will physically check at site at least 15% meter readings of consumers having sanctioned load over 500 kW and at least 5 number other meters as below:
(a) One meter checked by the SDO/AM (0)
(b) One meter checked by XEN/DM (0)
(c) I'hree other meters
The percentage check register should be maintained by Line Superintendent Incharge, Meter Reading Section Supervisor, SDO/AM (0), Executive Engineer/DM (0) and Superintending Engineer/Manager (0) for above checking:
Note: However the primary responsibility for correct meter reading will rest on the officer/official who is responsible for monthly meter reading in routine.
A separate batch has been created for the connections where AMR system are installed. l3illing of such consumers is carried out as per schedule made by DISCO (DISCO to insert its name) remotely.
The due date for payment of bills shall be within fifteen (15) days from the issue date of the bills. However, the consumers will have clear seven (7) days from the date of actual delivery of the bill for the purpose of payment. DISCO (DISCO to insert its name) may develop alternative method for distribution /dispatch of electricity bill electronically (i.e. through e-mail, WhatsApp etc.)
The Bill Distributor shall deliver the bills at the premises of the consumers within a day of receipt of the bill for distribution
Electricity bill shall be available on DISCO's (DISCO to insert its name) website for downloading & payment
AM (0), DM (0) and SE (Operation) shall ensure delivery of bills within stipulated time.
All Commercial Bank Branches and Post Offices of the respective City/District where connection exists shall be collecting electricity bills from consumers who have been given option to deposit their electricity bills in any designated bank branch/post office. Online payment and payment through ATM Card/Credit Cards or through cross cheques at designated bank branches can also be made where possible. NADRA KIOSK are also authorized to collect electricity bills.
In order to avoid Late Payment Surcharge (LPS), consumers shall pay their bills within due date. Consumers can also make payments in Revenue Offices through crossed cheques! pay orders/ bank drafts. However, in order to avoid late payment surcharge, the cheque/bank draftipay order, be deposited to the Revenue Office and the bank branch at least three days prior to due date so as to ensure realization within due date.